Calls, texts, emails, and the tenant portal all land as the same record, attached to the unit and the lease. Each one carries a priority, a trade, and a person responsible — not a place in somebody's inbox.
| Order | Property | Technician | Status |
|---|---|---|---|
| WO-48213 | Hudson Yard | — | Triaged |
| WO-90277 | Ridgeview | L. Chen | In progress |
| WO-48219 | Hudson Yard | R. Whitfield | Closed |
| WO-11902 | Maple St | K. Osei | Scheduled |
| WO-48224 | Ridgeview | — | Triaged |
| WO-90281 | Maple St | S. Nakamura | Dispatched |
Every status change lands here as the field reports it.
A tenant calls, texts, emails, or opens the portal. All four produce the same record against the same unit, so nothing depends on who happened to pick up the phone.
A burst supply line and a sticky closet door are not the same job. Priority drives the queue order, the notification, and whether it is allowed to wait until Monday.
A job closes from the driveway with photos, parts, and a tenant sign-off attached. The record is complete the moment the technician leaves, not at the end of the week.
Bring your unit list and a week of requests. We will show you what the board looks like with your data in it.